Empty tables cost restaurants money, but many restauranteurs don’t know what this actually means in dollars and cents.Every patron who leaves a restaurant because they don’t like the quoted wait time represents the loss of Continue Reading

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When was the last time this happened to you?   You’re in the car with your family, late in the day. The mood is tense, someone is “hangry,” and you're too tired to go home and Continue Reading

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True story:  The other day I was waiting for a table at a local restaurant. Business was brisk, and the hostess was obviously harried. The eatery accepts reservations, but that wasn’t making the job easier for Continue Reading

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